SC&H

Make it Rewarding

Despite being highly-regarded both internally and by their clients, consulting and financial services firm SC&H had low brand awareness; understandable, given they operate in a market dominated by some of the biggest names in business. SC&H turned to Grafik to revamp their brand strategy to best position them as the go-to national consulting and financial services firm.

The engagement began with research. We found a strong and vibrant internal culture with employees proudly practicing a client-first approach, appreciative of the diverse array of support services SC&H provides them; this vitality was nowhere to be found in their stodgy brand. What was needed was a brand that could tell the story of how clients received unique personalized advice in everything from family wealth management to financial audits. In this way, SC&H could credibly position themselves against the Deloittes of the world. Key to this effort was positioning them as a B2B firm operating with a B2C mindset, captured by the mantra Make it Rewarding, which was embraced by clients, prospects, leadership, and staff.

With the new mantra as our North Star, Grafik set about creating messaging, a new visual identity and new website. New messaging highlighted SC&H’s commitment to making every client experience rewarding and tailored to specific needs. The highlighted ampersand in their new logo accentuates the broad range of services offered by SC&H while supporting the idea of clients “coming back for more” thanks to personalized service—an idea found in all the messaging.

To align with this more personal and vibrant approach, the visual identity shed its undifferentiated navy blue primary color for royal blue. A new icon set was developed to quickly establish the breadth of service offerings.

As these key brand elements were developed and tested, the UX team worked in parallel to develop a digital strategy for the new website. The focus was on creating a site that was not only informative but one that reflected the personalized, client-first approach of SC&H. Poring over traffic data, keyword insights, and competitor research, as well as conducting primary research that included internal workshops, the team developed personas, user journeys, and a content strategy with a detailed tagging structure that demonstrated the interconnectedness of SC&H’s services to create more cross-selling opportunities.  A new IA provided an improved user experience, journey-based navigation, filterable insights, and clearer CTAs.  

With this digital strategy in place—and the new visual identity approved—the SC&H re-brand was unveiled in marketing channels and on the new site. The initial rollout significantly  increased market visibility while energizing the workforce thanks to the focus placed on their expertise and insights.

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