THE SOLUTION
Design user journeys that take visitors to the right information—from diseases to medicines to Good Day’s expert Patient Care Navigators—based on a quick and simple self-assessment of their specific needs. We created and leveraged personas to inform the IA and user journeys of the new site. A new messaging platform guided site content, and also helped Good Days staff going forward as they continue their outreach to caregivers and corporate donors. Users found the navigation simpler to use, and a new set of icons supported the text for quick access to highly visited pages.