Grafik The Right Idea written on a brick wall

AMEX test-marketing

I am pissed. And here I thought that sexism in marketing was going the way of the water buffalo. But NOOOOOO.

On Saturday, my husband, David got a beautiful three dimensional piece in the mail. I could not wait to open it up—but since it was addressed to Dave, I did not open it. Instead I waited eagerly until he appeared, and watched as he opened a very beautiful invitation from American Express to become a platinum card member. The direct mail piece was a custom made box with a beautiful gross grain ribbon. And it kept unpeeling to reveal a beautiful vellum flysheet—and then the bummer—all that was in the box was a tiny 4″x4″ brochure exclaiming the virtues of being an AMEX platinum card member.

My husband’s reaction: wasteful, environmentally unsound, stupid, and why did I waste time opening a box that was essentially empty? But I can tell you that Amex dropped a chunk of change on the piece.

So then, after all that drama, I turned to open my mail, and to my surprise, there was my invitation to become a platinum member. But the difference—mine was in a plain No. 10 envelope. And the brochure was standard fare. And I thought—how totally stupid of American Express.

Why?

Well for one—we have a joint account. Did they not think I would see his elaborate invitation as compared to my run of the mill DM piece?

Two, did they make an assumption on who was the big breadwinner and big spender in our house—the male? Wrong wrong wrong.

Three—did they not understand that as a woman I would feel somewhat slighted that my male partner got the uppercrust invitation and that I got second class citizen treatment, again?

Oh I am sure that they have tested this package. But they got it all wrong… Neither of us think it is wise to pay an additional fee for the privilege of having a grey colored card. And, both invitations ended up in our recycling bag.

Related Articles

Recap: Race to $1 Billion – Post-Merger Integration for Growth-Minded Buyers
This month, Grafik had the privilege of co-hosting an event with the DC/MD/VA Chapter of the Alliance of Merger & Acquisition Advisors. The event, titled “Race to $1 Billion: Post-Merger Integrations for Growth-Minded Buyers,” brought…
Read More
Brand identity: The unexpected prescription for healthtech success
This week provided a unique blend of insights and revelations as I had the privilege of attending two enlightening healthcare and technology events in Philadelphia: the PACT Foundation Breakfast surrounding “Women in Motion: Dynamic Changemakers…
Read More
How much does a rebrand cost?
How much should your company budget for a corporate rebrand? That’s a loaded question if we ever heard one! But as a branding and marketing agency that’s been in business for over 45 years, we’ve…
Read More
Branding. Marketing. You need both.
In the dynamic realm of business strategy, the distinction between branding and marketing is often blurred, yet their unique roles are pivotal to a company’s success. For B2B companies navigating the intricacies of the marketplace,…
Read More